Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Imetec UK relationship with you in relation to this website.

Website Terms of Use

All the information on this website is intended for guidance only and is regularly updated. Products, prices and specifications are subject to change without notice.

Copyright

All contents and information on this site including without limitation text, graphics and images, is the property of Imetec UK Ltd. and is protected by United Kingdom copyright laws.

Trademarks

All trademarks, names and logos that appear on this site are the property of Imetec UK Ltd or its associated companies.

Payment

Payment for the goods and/or services and delivery charges can be made by any method shown on our website at the time you place your order.

Secure Online Payment

All our credit card transactions are carried out on a Secure Order Processing page, your details will be encrypted by 128 bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. The payment site has full SSL certification. Your information provided to us during the ordering process is protected by 128 -bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorized people cannot read it.

General

The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, we will inform you by email or by telephone as soon as possible, and offer you an alternative product or refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

Every effort is made to ensure that prices shown on our website are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods and/or services.

The price of the goods and delivery are inclusive of VAT.

The prices on this website are prices relevant to UK consumers. If you are a trade partner of Imetec you should refer to your retail price list for all prices applicable to your account.

Links

From time to time this website may also include links to other websites. These links are provided for your convenience and for further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Imetec UK prior written consent.

Contact Imetec UK

Contact us directly by telephone on +44 (0)1606 837 222 or via e-mail at customerservice@imetec.co.uk

Delivery & Returns

Free Delivery

Imetec UK are offering, for a limited period only, free delivery! (UK & Northern Ireland only). Deliveries are not made and services will not be performed outside the United Kingdom and Ireland. Every effort will be made to deliver the goods as soon as possible after your order has been accepted; usually within 3 working days; and in any event within 28 days of your order.

However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this case, we will inform you as soon as possible.

Returns

If you are not completely satisfied with your purchase you can return them at your own cost within 14 days from the date of despatch and we will refund you in full (see returns address below), on the conditions that; the goods are in pristine condition; the goods are in the original packaging; the hygiene security tag has not been opened.

We also recommend that you return the goods via recorded delivery or proof of delivery and enclose your full details/copy of invoice.
Your statutory rights are not affected.

Dreamland Guarantee

All of our Dreamland products come with either a 2 or 3 year guarantee (see product instruction booklet for further details). If your product stops working within this time, or has a fault, simply contact our customer service team, who will be happy to help you.

Dreamland Customer service address:
Imetec UK
7 Verity Court
Middlewich
Cheshire
CW10 0GW