Frequently Asked Questions

What depth of Mattress will Dreamland heated blankets fit?
The Intelliheat Fleece Mattress Cover will fit mattress’s up to 30cm deep (+/- 5% tolerance).
The Sleepwell Intelliheat Cotton Mattress Protector will fit mattress’s up to 38cm deep (+/- 5% tolerance).
How long is cable on the control?
The Underblankets and Mattress Covers control cable is 1.5 metres. The Overblankets and Duvets control cable is 3 Metres.
My electric blanket is under three years old but I have misplaced the receipt.
You will need to return the blanket to us stating when you think it was bought/ given, once our engineers have inspected the blanket we may the do the repair as a gesture of goodwill. We will only do this once we have inspected the blanket.
My heated blanket was given to me as a present, it is within the guarantee period and I have not got the receipt.
You will need to return the blanket to us stating when you think it was bought/ given, once our engineers have inspected the blanket we may the do the repair as a gesture of goodwill. We will only do this once we have inspected the blanket.
One of the controls on my heated blanket is not working?
If the blanket has 2 controls, put the working control into the connector on the side that is not working, if this control heats the blanket, you only need a replacement control. Return the faulty control only to our Dreamland Service Centre (see address in FAQ Service Centre ) with a copy of your proof of purchase, a covering letter with your name, address and daytime telephone number.
I have a Pacemaker fitted, is it safe for me to use an electric blanket?
We advise that you check with your doctor or cardiologist first before purchasing a Dreamland Heated Product.
For further details, please refer to your pacemaker supplier.
Can I use an underblanket with my memory foam mattress?
All Dreamland Heated Blankets are suitable for use with memory foam mattresses.
How does the timer control work?
Most of our blankets come with a auto shut off timer option operated via the control.
Intelliheat blankets and heated throws come with the auto shut off timer and you can choose between 1 or 9 hours.
Intelliheat heatpads and heated cushions come with an 3 hour auto shut off timer.
Do the blankets have extra foot warmth?
Cosy Toes and Intelliheat Premium Fleece Mattress Protector and Underblanket come with Extra Foot Warmth built into the blanket, providing additional warmth at the bottom of the blanket.
Are electric blankets expensive to use?
All Dreamland blankets are extremely low to run, and cost from as little as 1p per night. So it’s worth investing in an electric blanket and turning your central heating off.
Which side of the blanket is the control on?
If you are lying on your back, it would be on your right side.
What are the contact details for the Service Centre?
Dreamland Service Centre
Leda Products
Unit 7
Holly House Estate
Cranage
CW10 9LT
Website: electricblanketsdirect.co.uk
How often should I have my blanket serviced?
Your blanket should be returned for a safety inspection at least once every 3 years. It should be suitably packed with control, lead and original fitted plug. To ensure minimum inconvenience, return your blanket for routine safety inspection between April and September.
What does dual control mean?
It gives you individual control to heat up one side of the bed independently from the other, keeping you both happy and warm all night long, whatever your preferred temperature.
Are they suitable for all night use?
All Dreamland blankets are safe for all night use.
If you own a Dreamland blanket, just follow the user friendly guide in the instruction booklet and switch your control on to all night setting before retiring for bed.
Are Electric Blankets safe to put in the washing machine/tumble dryer?
All of our electric blankets come with a detachable control enabling them to be washed and tumble dried. You simply detach the cord and place the blanket in the washing machine. Please refer to the satin label for the maximum temperature that they can be washed at.
What is an overblanket?
An overblanket can be placed inside the duvet cover, or on top of you with a sheet between you and the overblanket.
What is the difference between an underblanket and mattress cover/protector?
An underblanket lies flat on the bed and secures in place with tie tapes.
A Mattress Cover/Protector has an elasticated skirt around the edge and covers the entire mattress for full protection.
Can I recycle my old electric blanket?
Recycling your old electric blanket is easy! Please recycle your electric blanket at your local recycling centre. To find your nearest centre, visit the Recycle More website (see below) and type in your postcode.
Why it is important to recycle your old electric blanket?
Unwanted electrical equipment is the UK's fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We’re proud to support your local authority in providing local recycling facilities for electrical equipment.
To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.
How are we helping?
In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS).
To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More website. www.recycle-more.co.uk
How Safe is An Electric Blanket?
Dreamland always put safety first for all of our electric blankets. All blankets are thoroughly tested for all known safety situations and conform to the highest European safety standards.

All our underblankets are marked CE and BEAB or IMQ.

Our patented built in total safety protection system, will automatically shut off if the blanket becomes unsafe, total safety for total peace of mind.

Have we answered your question?

For more information please call our friendly customer services department on 0333 0050 305, and one of our customer advisor will be happy to help you with your enquiry.

Or send us an email

Click on our customer service page, and send us your question by email, we will get back to you as soon as possible with an answer.