General FAQs

What is the difference between an underblanket and mattress protector?

An Underblanket lies flat on the bed and secures in place with tie tapes or elastic bands. A Mattress Protector has an elasticated skirt around the edge and covers the entire mattress for full protection.

Can I use an underblanket with my memory foam mattress?

All Dreamland Heated Blankets are suitable for use with memory foam mattresses.

Are electric blankets expensive to use?

All Dreamland blankets are extremely low to run, and cost from as little as 1p to run*. So it’s worth investing in an electric blanket and turning your central heating off. *Precise cost to run per night/per use will be dependent on domestic electricity prices at the time of use.

I have a pacemaker fitted, is it safe for me to use an electric blanket?

We advise that you check with your doctor or cardiologist first before purchasing a Dreamland Heated Product. For further details, please refer to your pacemaker supplier.

Are electric blankets suitable for all night use?

All Dreamland blankets are safe for all night use. If you own a Dreamland blanket, just follow the user friendly guide in the instruction booklet and switch your control on to all night setting before retiring for bed.

How safe is an electric blanket?

Dreamland always put safety first for all of our electric blankets. All blankets are thoroughly tested for all known safety situations and conform to the highest European safety standards. All our underblankets are marked CE and BEAB or IMQ. Our patented built in total safety protection system, will automatically shut off if the blanket becomes unsafe, total safety for total peace of mind.

Why is my electric blanket not working?

If the light behind the number is not coming on, first check the fuse. Please note; if the light is operating then there will be a fault in either the blanket or control, there is no need to check the plugs fuse. If your blanket is dual control and only one half is not working you can determine if it is the control or blanket that is faulty by simply taking the switch from the side that is not working and plugging it into the side you know is working. If the control also does not work in the working side, it’s the control that is faulty.

The electric blanket is taking too long to pre heat or does not get very hot.

Electric blanket should not get very hot as this would be dangerous; The instruction supplied with the blanket will give you a guide, however the speed at which the blanket heats up and the top temperature it achieves will depend on the ambient room temperature and the amount of covering placed on top of the blanket, Intelliheat will warm the bed in five to ten minutes. British and European standards for electric blankets, do not allow modern day blankets to achieve the same temperatures that were reached by older blankets. It will not heat up if no covering is placed on top of it.

How long is the cable on the control?

The Underblankets and Mattress Protectors control cable is 1.5 metres. The Overblankets and Throws control cable is 3 Metres.

Which side of the electric blanket is the control on?

For single control products, if you are lying on your back, it would be on your right side.

What does dual control mean?

It gives you individual control to heat up one side of the bed independently from the other, keeping you both happy and warm all night long, whatever your preferred temperature.

How does the timer control work?

Most of our blankets come with a auto shut off timer option operated via the control. Intelliheat blankets and heated throws come with the auto shut off timer and you can choose between 1 or 9 hours. Intelliheat heatpads and heated cushions come with an 3 hour auto shut off timer.

The control unit appears to be working correctly, but the blanket is not heating up?

This indicates that the switch is faulty, if under warranty please proceed to contact customer service.

The time out indicator light (Blue Light) on my electric blanket is flashing as soon as I switch the blanket on.

This is indicating that a fault has occurred in either the control unit or the blanket. If under warranty please proceed to contact customer service.

Important Instructions when using an Electric Blanket

First of all read and use according to the Manufacturers instruction included with your blanket. Only use Underblankets and Mattress Covers under you , Overblankets should only be used on top of you. Do not use with any of the blankets wired area tucked in. Never use whilst folded or rucked and avoid any permanent creasing. Do not Dry Clean, where the blankets is suitable Launder (see instructions below ) according to instructions, removing the detachable lead first. Do not use wet or damp. Do not insert pins or sharp objects as this may damage the wiring. Never place additional articles such as pillows or clothes or allow any animal onto the heated area of the blanket when switched on. Never sit on top of the bed when the blanket is switched on. Never use a hot water bottle at the same time as an electric blanket. Do not place the control below the pillow or sheets, avoid sharp bents to the cable and route under a bed never across the bedding. Use only the control type provided; all controllers are specific to the blanket it is supplied with. Regularly check the blanket connector is fully pushed home. If suitable for use on an adjustable bed ensure that the blanket and chord cannot become trapped or rucked. Electric Blankets are not suitable for infants or people who are insensitive to heat. For young children the control must be pre set by a Parent or Guardian, unless the Child has been adequately instructed on how to operate the controls. NEVER get into bed whilst the blanket is switched to a PRE HEAT setting, if the blanket is designed for All Night use, before getting into bed always turn down to ALL NIGHT setting. The most common reason for premature breakdown of electric blankets is being in bed whilst the blanket is on a pre heat setting, this can cause localised overheating, even after a short period of time. Regularly check the blanket for damage to the cable and control switch and check the fabric for rucking, ceasing and heat discoloration, should any damage occur, contact or return to the service centre. If you have any problems after laundry with the wires or the blanket has not returned to its original size, or if the blanket does not work, give the service centre a ring and they will advise. Please be advised that laundry will cause any weaknesses in the blankets operating system to show, we cannot accept any liability for damage caused whilst laundering. If you have any doubts about the blankets safety once laundry has been carried out, please contact us.

Are electric blankets safe to put in the washing machine & tumble dryer?

All of our electric blankets come with a detachable control enabling them to be washed and tumble dried. You simply detach the cord and place the blanket in the washing machine. Please refer to the satin label for the maximum temperature that they can be washed at.

How do I safely wash my electric blankets?

Most Electric Blankets with detachable leads can be laundered if you take care. Please note they CANNOT be Dry Cleaned. Prior to washing unplug any leads from the blanket and measure so that it can be stretched back to its original size. For machine washing, load the blanket into the machine taking care that it does not rest on the rubber which surrounds the opening, we suggest either a bath towel or sheet be loaded in front of the blanket, to help prevent the blanket falling forward. The reason why we suggest this is because we have seen many blankets ruined when they have rubbed against the door rubber, during the spin cycle. The blanket should be washed on the 30 / 40c Wool programme, do not use extra spin cycle. If you wish to hand wash the blanket use a mild washing powder in lukewarm water and soak for 15 mins. After soaking gently wash the blanket and rinse thoroughly with clean water, allow the water to drain from the blanket by gently squeezing, do not wring. Drying the blanket outdoors over a line is the ideal way of drying, do not use pegs on the wired area. During the drying process stretch the blanket back to its original size by working from side to side stretching a strip at a time, this may require to be repeated several times. If you hold the blanket up to the light you may be able to inspect the wires to see if any loops have been formed, if so keep stretching the blanket till they have straightened. If your blanket will fit your Tumbler dryer you can use this method following the stretching procedure above. If your blanket is too big for your own washing machine you can take the blanket to the launderette, washing instructions are the same as home laundry, if using a dryer use the Low setting. Once laundered and dried we suggest the blanket be left a few days in an airing cupboard or the like so as to ensure it is thoroughly dry before use. Laundering your blanket will find any weakness in the wiring, especially older blankets.

One of the controls on my heated blanket is not working?

If the blanket has 2 controls, put the working control into the connector on the side that is not working, if this control heats the blanket, you only need a replacement control. Please contact customer service and they will be able to assist with replacing your control.

My electric blanket was given to me as a present, it is within the guarantee period and I do not have the receipt.

As you are within your warranty you will need to contact our customer service team and they will be able to further assist you.

My electric blanket is under three years old but I have misplaced the receipt.

As you are within your warranty you will need to contact our customer service team and they will be able to further assist you.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

Can I recycle my old electric blanket?

Recycling your old electric blanket is easy! Please recycle your electric blanket at your local recycling centre. Why it is important to recycle your old electric blanket? Unwanted electrical equipment is the UK's fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health. We’re proud to support your local authority in providing local recycling facilities for electrical equipment. To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.

How are we helping?

In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS). To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More website.

Contact Imetec UK

Contact us directly by telephone on 0333 0050 305  or via e-mail at

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