FAQs
Find quick answers to common questions about orders, shipping, and returns.
Returns & Warranty
If you are not completely satisfied with your purchase you can return your product within 14 days from the date of despatch and we will refund you in full, on the conditions that:
- the goods are in pristine condition;
- the goods are in the original packaging;
- the hygiene security tag has not been opened.
We also recommend that you return the goods via recorded delivery or proof of delivery and enclose your full details. Your statutory rights are not affected.
In case of a non-functioning product purchased in a physical store or from an online retailer, first check the return/exchange conditions of the retailer.
If the terms have not expired, please contact the retailer directly. This is normally within 12 months of purchase.
If the terms have expired, you can contact our Customer Care team who will be able to help you.
After returning your item(s) please inform our Customer Care team of the tracking number and your refund will be processed as soon as possible.
We would expect the refund to reach your account within 5 working days. The refund will be made using the same payment method used for the purchase.
If no tracking number is given to our customer services team please be aware it may take 14 working days to process your refund as our warehouse will need to confirm receipt of your parcel.
Without proof of purchase we are unable to offer the warranty.
If purchased through our website the customer care team may be able to help with finding your details, if purchased through another retailer we would recommend getting in touch with them to see if they can help further.
We do not have a Guarantee Registration Scheme.
Your receipt (or order confirmation email) is your proof of purchase; please keep it in a safe place for the duration of the guarantee period because if your blanket does need to be returned for any reason, then your receipt will need to accompany it.
If you do not have a receipt then you will need to contact the seller of the blanket for a replacement.
If you are not completely satisfied with your purchase you can return your product within 14 days from the date of despatch and we will refund you in full, on the conditions that:
- the goods are in pristine condition;
- the goods are in the original packaging;
- the hygiene security tag has not been opened.
We also recommend that you return the goods via recorded delivery or proof of delivery and enclose your full details. Your statutory rights are not affected.
In case of a non-functioning product purchased in a physical store or from an online retailer, first check the return/exchange conditions of the retailer.
If the terms have not expired, please contact the retailer directly. This is normally within 12 months of purchase.
If the terms have expired, you can contact our Customer Care team who will be able to help you.
After returning your item(s) please inform our Customer Care team of the tracking number and your refund will be processed as soon as possible.
We would expect the refund to reach your account within 5 working days. The refund will be made using the same payment method used for the purchase.
If no tracking number is given to our customer services team please be aware it may take 14 working days to process your refund as our warehouse will need to confirm receipt of your parcel.
Without proof of purchase we are unable to offer the warranty.
If purchased through our website the customer care team may be able to help with finding your details, if purchased through another retailer we would recommend getting in touch with them to see if they can help further.
We do not have a Guarantee Registration Scheme.
Your receipt (or order confirmation email) is your proof of purchase; please keep it in a safe place for the duration of the guarantee period because if your blanket does need to be returned for any reason, then your receipt will need to accompany it.
If you do not have a receipt then you will need to contact the seller of the blanket for a replacement.